From interactive menus to time-based rules, Phonetico automates your call flow so your team stays focused and your callers get where they need to go — without delays.
Our IVR (Interactive Voice Response) system handles incoming calls with customizable voice menus, smart routing logic, and built-in directory search.
Create multi-level menus with sub-options
Route by department, extension, or name directory
Combine with schedules to switch menus after hours
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Whether it’s lunch break, late night, or a long weekend, your calls will know where to go — automatically.
Route differently based on time-of-day and day-of-week
Set holiday-specific flows
Seamlessly toggle between open and closed routing
Make sure calls go to available team members using ring groups, queues, and follow-me logic that minimizes wait time and missed calls.
Ring users in sequence or simultaneously
Create department-based call queues
Forward to mobile devices or backup numbers when needed
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Phonetico’s admin dashboard lets you build and update call flows with just a few clicks. Set rules once, and your system runs itself.
Manage everything from your web portal
Combine call logic, queues, and routing in one place
Make changes anytime — no IT required
All 90+ Core PBX features
No hidden fees
Monthly billing
Use your existing hardware — or ours
No bundles. No long-term contracts. Just a scalable, affordable VoIP phone service built for manufacturing businesses.
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Smart routing, voicemail-to-email, and missed call alerts keep you in control and never out of touch.
Manage users, monitor performance, and adjust call flows—all from an easy web-based dashboard.
Let your phone system do the heavy lifting with powerful routing rules and self-service menus.
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Use desk phones, headsets, or mobile apps—Phonetico fits your setup, old or new.
Connect your team with mobile apps, extension dialing, and seamless in-office or remote calling.
Encrypted calls, fraud prevention, and compliance tools keep your business protected and private.
Spend less time managing calls — and more time running your business. With Phonetico’s smart automation features, your callers always reach the right person at the right time, no matter when they call.
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Smart Automation refers to intelligent call routing features like auto attendants, time-of-day rules, and ring groups that automatically direct calls based on logic you set.
Nope — all Smart Automation tools are available in your online admin dashboard. You can update schedules, change menu prompts, or add new rules anytime.
Yes — use Time-Based Rules to create alternate routing paths for holidays, evenings, or any special occasion. You can set it and forget it.
Ring groups ring multiple phones at once or in order. Call queues place callers in line with optional hold music until someone is available. You can use both together.
Yes — you can upload custom greetings and menu options in any language, or create a language selection menu to guide callers accordingly.
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